PT 3M Indonesia

PT 3M Indonesia is a full subsidiary of 3M Company, USA. We are a leading provider to more than 6000 innovative products that are used to provide solutions in many sectors of life such as from industry to medical care and to consumer. We are currently accelerating our business growth and therefore we are looking for right talents to take the strategic positions within the company.

About 3M Company: 3M is a recognized leader in research and development, 3M produces thousands of innovative products for dozens of diverse markets. 3M's core strength is applying its more than 40 distinct technology platforms - often in combination - to a wide array of customer needs. With $25 billion in sales, 3M employs 76,000 people worldwide and has operations in more than 60 countries. For more information on 3M and its products, visit www.3M.com

Customer Service & Distribution Head
(CS & DH)

(Sumatera Selatan - Palembang)

Responsibilities:

* Establishes and maintains credible communication and working relationships with customer and business groups
* Reviews and updates procedures / system to ensure best possible service to achieve highest customer satisfaction
* Setting up, measure and report CSR related KPI [e.g OTIF, eCCM, CCRT, CM/DM] to upper management, in regular basis, as well as working on its continuous improvement
* Identify and solve issue and customer complaint at the early stage, working proactively with other related functions
* Manage customer / distribution channel supply performance and define most effective method of distribution [e.g. system, location, 3rd party, timing, cost, packaging, mode]
* Manage operation and performance review of 3rd party distribution, in coordination with WH team
* Responsible for inventory & service accuracy, in coordination with Inventory Planner and WH

Requirements:

* Bachelor degree, any discipline, from a reputable university
* Minimum 5 years experience in Customer Service, Distribution or Logistic area
* Background in FMCG is preferable
* General knowledge of business acumen and customer satisfaction indices
* English and Computer proficient
* Good interpersonal / people management, communication and negotiation skill
* Ability to work in team environment
* High personal Integrity and Ethics

Applicants should send their detail CV by email to:

hr-indonesia@mmm.com
Put your Code (CS & HD) or visit: www.3m.com/id/careers
No more than 10 days after this publication